Terms & Conditions

Rescheduling

Class sizes are limited, and Northern Nevada CPR prepares equipment and materials for each registered student. Rescheduling is offered as a one-time courtesy and is subject to availability.

Rescheduling fee: A $10 rescheduling fee applies to individual public class date changes.
Notice required: Requests must be submitted by email at least 3 full days before the scheduled class.
Information required: Include your full name, original class date, and requested new class date.
Confirmation: A change is not approved until Northern Nevada CPR confirms it by email. All changes are subject to availability.
One change per registration: Only one reschedule is permitted. A second change request will be treated as a cancellation and handled under the applicable cancellation and refund policy.
Late requests: Requests received less than 3 full days before class cannot be accommodated.

Cancellations and Refunds: Individual Public Classes

Cancellation requests must be submitted by email.

Eligible cancellations: If you cancel at least 48 hours before the scheduled class, you may receive a refund of your ticket price, less a $10 processing fee.
Refund processing: Approved refunds will be returned to the original payment method. Please allow 5–10 business days for processing.
Late cancellations: Cancellations made less than 48 hours before class are not eligible for a refund, except where required by applicable law or otherwise approved by Northern Nevada CPR.
No-shows: Students who do not attend their scheduled class are not eligible for a refund.
Unsuccessful completion: Refunds are not provided to students who attend but do not successfully complete the course requirements.

Submitting a cancellation request does not automatically confirm a refund. Northern Nevada CPR will respond by email regarding the request.

Group and Private Training Policies

Group and private training sessions are scheduled specifically for the requesting organization or group.

Rescheduling: A group or private training session may be rescheduled one time without an additional rescheduling fee if Northern Nevada CPR receives at least 48 hours' notice.
Late cancellations: If cancellation is not received at least 48 hours before the scheduled session, the full class fee will be charged.
Changes in student count: Northern Nevada CPR must be notified of changes to the expected number of students at least 48 hours before the session. Otherwise, the organization may be billed for the number of students originally scheduled.
No-shows and late arrivals: Fees are not reduced or refunded for students who do not attend or arrive too late to participate.

Any separate written agreement or quote for a group or private session may establish additional terms for that booking.

Registration and Payment

Students are responsible for providing accurate registration and contact information and completing payment as required to secure their place in a class.

Students are responsible for purchasing and completing any required online component before the in-person session. Refunds for separately purchased online courses or third-party products are subject to the applicable provider's policies. Northern Nevada CPR cannot guarantee a refund from a third-party provider.

Required Course Materials

The American Heart Association requires each student to have their own current, appropriate student workbook available for use before, during, and after the course. Electronic editions may be available for applicable courses.

Students are responsible for obtaining the required textbook or confirming that they have access to an eligible copy before class. Textbooks and manuals are intended for individual use and may not be copied or shared in ways that violate AHA requirements.

If you need to purchase the required textbook, please contact Northern Nevada CPR at northernnevadacpr@gmail.com before your course date for assistance.

Failure to obtain or have access to required course materials may affect your ability to participate in or complete the course, in accordance with applicable AHA requirements.

Late Arrival

Students should arrive 10 minutes before the scheduled start time to allow for check-in and preparation.

Students arriving more than 10 minutes after the scheduled start time may not be admitted. If a late student cannot join the class, the absence will be handled under the applicable no-show and refund policy.

Course Attendance and Completion

Students must attend the required in-person training and participate in all required course activities to be eligible for certification.

Certification requirements may include:

Full participation in the required instruction and hands-on practice.
Successful completion of required skills evaluations.
Successful completion of a written examination when required for the specific course.
Meeting all applicable AHA course requirements.

Registration or attendance alone does not guarantee certification. Students who do not meet the required course standards will not receive a certification card.

Remediation may be available when permitted by the course requirements and instructor. Additional training or reassessment may be necessary.

No refunds are provided for failure to complete or pass the course.

Minors

Students under 18 may participate in eligible classes when permitted by the applicable course requirements. A parent or legal guardian must provide any registration or consent required for a minor.

Parents or guardians are responsible for ensuring that minors arrive on time, follow instructor directions, and meet the participation requirements for the selected course. Any age restrictions or additional requirements stated in a course description also apply.

Accommodations

If you have a physical limitation or need an accommodation that may affect participation in hands-on activities, please contact us before class at northernnevadacpr@gmail.com so we can discuss your needs.

Class Cancellations by Northern Nevada CPR

Northern Nevada CPR makes reasonable efforts to hold classes on the scheduled date and time. However, a class may need to be canceled or rescheduled because of unsafe travel conditions, severe weather, instructor illness, emergencies, equipment issues, or other circumstances beyond our reasonable control.

If Northern Nevada CPR cancels a class, the registered student or group will be offered either:

A full refund of the amount paid for the canceled class

A transfer to an available class date at no additional charge.

Northern Nevada CPR will make reasonable efforts to notify affected participants using the contact information provided during registration.

If a class is canceled by Northern Nevada CPR, no refund processing fee will be deducted when the participant chooses the refund option.

Limitation of Liability

Northern Nevada CPR provides instruction and training intended to help students develop BLS, CPR, AED, First Aid, and other applicable emergency-response skills. Training is educational and does not guarantee a particular outcome during an actual emergency.

To the extent permitted by applicable law, Northern Nevada CPR is not responsible for losses arising from circumstances beyond its reasonable control, inaccurate or outdated contact information provided by a student, or interruptions to third-party systems and services.

Students are responsible for applying their training appropriately and following current emergency-response guidance.

Privacy Policy

Northern Nevada CPR respects the privacy of its customers and takes reasonable steps to protect personal information collected in the course of providing training services.

Payment transactions may be handled by third-party payment processors. Northern Nevada CPR does not intend to retain full payment card details when those details are handled by a payment processor.

When Information May Be Shared

We may share information when reasonably necessary to provide our services, including with applicable certification organizations, payment processors, website providers, and other service providers. Information may also be disclosed with your consent or when required by law, court order, or legal process.

Northern Nevada CPR does not sell personal information to third parties as part of its ordinary business practices.

Information Security and Accuracy

We take reasonable measures to protect the personal information we handle. However, no method of electronic storage or transmission can be guaranteed completely secure.

Customers are responsible for providing accurate and current registration information. Please contact us if your information needs to be corrected.

Accessibility Statement

Northern Nevada CPR is committed to making its website accessible and easy to use for everyone, including people with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.2 and continually work to improve the accessibility and usability of our website.

Accessibility Feedback

If you encounter an accessibility barrier or have difficulty accessing website content or a feature, please contact us at northernnevadacpr@gmail.com.

If possible, include the page or feature you were trying to use and describe the difficulty you experienced. We will make reasonable efforts to review and respond to accessibility requests promptly.

Our website uses standard web technologies, including HTML, CSS, JavaScript, and WAI-ARIA where appropriate, to support accessibility across commonly used browsers and assistive technologies.

Northern Nevada CPR periodically reviews its website and works to address identified accessibility issues. Accessibility is an ongoing process, and we cannot guarantee that every page or feature will always be fully accessible to every user.